Frequently Asked Questions
How long have you been in business?
We have been in business as a family and working in the Northern Chicagoland area as well as the Northern and Western Suburbs and North Shore area since 1987.
Can you help me design my project or show me some samples?
Yes and yes. We can help you design your project so that it turns out exactly the way that you want it to and we can also bring you samples from our suppliers. We can also get any other brands and materials you might want to make sure your project turns out the way that you want it to.
Is the person who came to my home just a salesman?
No. Our firm is entirely family-owned and operated and we do not employ salesmen. Kasia and Sebastian, are the ones who give estimates and meet with our clients. They are both highly experienced contractors and home-remodeling contractors and they will not only help you figure out what you want to do, but they will also plan out your entire project with you from start to finish.
Who will be in charge of the work done on my home?
Both Kasia and Sebastian will be directing the work at your home. Kasia will be there on a day-to-day basis making sure that our crews stay on task and finish on time. They will always be available to speak or meet with you if you have any concerns.
How will I know what you sort of work you will be doing on my home and what it will cost?
We always go over every detail of your project in our estimate and before you sign a contract. Our goal is always to make sure that your project is done the way that you want and that you are always aware of the costs of our work before we get started. If there are ever any unforeseeable costs or difficulties or if you change your mind about something while we are working, we will always notify you of the related changes as well as their costs.
I’m working on a budget, does that mean that I’ll have to sacrifice quality?
Absolutely not. We understand that these days many people are on budgets but that they also want the highest quality service and materials for their home remodeling project. Our commitment is to always make sure that you stay within your budget and we will do everything that we can to make sure that you get the best deals on your materials as well as the most efficient service. We are very flexible in terms of the price ranges that we can work in and we will always do everything that we can to make sure that you get the absolute highest quality work done at a price that you are comfortable with.
How do I know that I received a fair price for my project?
Our goal is always to make sure that our clients are 100% satisfied with both our service and workmanship and we always try to give you a price that allows for the highest quality materials and installation while staying as cost-effective as possible. We understand that you want the highest quality job done per your budget so Kasia and Sebastian always do whatever they can to get you the best deals and to make sure that your project is done as quickly and efficiently as possible. If you have any budgetary concerns at all or if you have questions about our pricing Kasia and Sebastian will always be available to meet with you and discuss your project. As we stated our goal is to make sure that your project is completed in a manner that you find satisfactory and we always do everything in our power to tailor every aspect of your project (including the price) to your needs and desires.
Who can I contact if there is a problem with my work?
Kasia and Sebastian will be in touch with you during the entire project. If you ever have any questions or concerns about what is being done on your home they will always be available. Kasia will be checking in on your project and will always be available via cell-phone and also available via email.
How do I know that my work will be done on time and on budget?
Our firm has been continually in business since 1987 and the reason that we have been able to operate and grow so successfully is that we have always made serving our clients and honoring our agreements our top priorities. Barring any unforeseeable problems or obstacles we always make sure that we stay within the boundaries of our agreements with our clients. You can also contact our references and they will verify that we always do everything that we can to make sure our projects are done on time and on budget.
Can I make changes to my project along the way?
Yes. Despite the fact that we plan everything out with you beforehand we understand that sometimes our clients might want to make changes to their projects before they are completed. If that is the case we are always flexible and do everything that we can to accommodate your changes as quickly and as cost-effectively as possible.